Privacy Policy

Privacy Policy - Wish

Effective Date:01 April 2026

Last Updated:01 April 2026

This Privacy Policy explains how SoulWish Tech Pvt Ltd (“SoulWish Tech”, “we”, “our”, “us”) collects, uses, stores, shares, and protects personal data when you use the Wish mobile application, website, and related services (collectively, the “Services”).

1. Scope

This policy applies to users of the Wish app and website, including visitors, registered users, and anyone interacting with our features such as profile creation, authentication, matching, chat, date requests, notifications, and in-app engagement activities (including interactive game-style prompts).

2. Information We Collect

We may collect the following categories of data:

  • Account & Identity Data: name, phone number, email address, profile details, authentication provider identifiers.
  • Profile & Preference Data: age range, preferences, profile settings, optional bio/content you provide.
  • User Content: photos, avatar/profile images, prompts, messages/chats, and other content uploaded or submitted by you.
  • Engagement Data: interactions with profiles, date requests, attempts/results in app activities/features, and feature usage events.
  • Device & Technical Data: IP address, device identifiers, OS, app/browser version, log and diagnostic information.
  • Notification Data: push notification token(s) and delivery metadata.
  • Support/Communication Data: messages or feedback sent to support, including attachments you choose to share.

3. How We Collect Data

  • Directly from you when you register, create a profile, upload content, chat, or contact support.
  • Automatically through app/website usage logs, cookies or similar technologies (where applicable), and analytics events.
  • From third-party login/identity providers, when you choose to sign in via those services.

4. Why We Use Your Data

We use personal data to:

  • Provide and operate the Services, including account access, profile management, and core matching/chat functions.
  • Improve safety, trust, moderation, fraud prevention, abuse detection, and platform integrity.
  • Enable communications, notifications, updates, and support responses.
  • Analyze product usage, troubleshoot performance issues, and improve features.
  • Comply with legal obligations and enforce our terms and policies.

5. Legal Basis (where applicable)

Depending on your jurisdiction, we process data based on one or more of the following: (a) contract/performance of services, (b) legitimate interests (e.g., safety and improvement), (c) consent (where required), and (d) legal obligations.

6. Data Sharing

We do not sell personal data. We may share data with:

  • Service Providers: cloud hosting, storage, analytics, authentication, communication, and infrastructure vendors.
  • Safety/Compliance Partners: where needed for abuse prevention, legal compliance, or investigations.
  • Authorities: where required by law, regulation, legal process, or to protect rights, safety, and platform security.
  • Business Transfers: in merger, acquisition, restructuring, or asset transfer scenarios (subject to lawful safeguards).

7. Data Retention

We retain personal data only as long as necessary for service delivery, safety, legal compliance, and dispute resolution. Retention periods vary based on data type, account status, and legal requirements.

8. Data Security

We use reasonable technical and organizational safeguards to protect data against unauthorized access, loss, misuse, or alteration. However, no system is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your data may be processed in countries other than your own. Where applicable, we implement lawful transfer safeguards and contractual protections.

10. Children’s Privacy

Our Services are intended only for users who are legally permitted to use dating services in their jurisdiction (and in no case for children under 18). We do not knowingly collect personal data from children. If we become aware of such data, we will take steps to delete it.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, update, or delete your personal data.
  • Object to or restrict certain processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy/portability of your data, where applicable.

To exercise rights, contact us at the email listed below. We may verify your identity before processing requests.

12. Cookies and Similar Technologies

Our website may use cookies or similar technologies for essential functionality, performance, and analytics. You can control cookies through browser settings, though some features may not function properly if disabled.

13. Third-Party Links and Services

Our Services may contain links to third-party platforms (e.g., app stores, social providers). Their privacy practices are governed by their own policies, not this one.

14. Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be posted in-app/website with an updated “Last Updated” date. Continued use of the Services after updates means you acknowledge the revised policy.

15. Contact Us

SoulWish Tech Pvt Ltd
Email: soulwishindia@gmail.com
Website: https://soulwishtech.com